FAQs
Everything you need to know, in one place.
From Tranche 2 obligations to document security and onboarding, here are clear answers to the questions professional services firms ask us most. If something's still unclear, our team is one message away.
Frequently Asked Questions
How Chekbox Works
What Does Chekbox Do?
Chekbox is a compliance and data security platform designed specifically for accountants, lawyers, conveyancers, liquidators, real estate professionals, mortgage brokers, insurance brokers and many other professional service providers.
We transform high-risk, manual client onboarding and document management into a secure, automated digital workflow.
In short, Chekbox allows your firm to:
Secure Client Identity:
Conduct robust, auditable identity verification that fully complies with AML/CTF, ATO, and ARNECC standards, keeping your firm Tranche 2 ready.
Guarantee Document Integrity:
Securely store all sensitive client files. Every document receives a unique digital fingerprint, a Hash ID, allowing us to instantly validate the file and detect if even a single character has been changed.
Automate Compliance and Onboarding:
Eliminate manual data entry with smart forms and auto-population, and manage secure e-signatures and official digital document certifications, improving efficiency and reducing error rates.
We provide the security and regulatory certainty your firm needs to operate with real confidence.
Tranche 2 & Compliance
How Do I Make Sure My Firm's Documents Are Compliant?
Chekbox supports document compliance through three connected, automated layers:
Identity Verification and Documentation:
Using our system to verify client identity automatically generates a verified audit trail confirming the process met AML/CTF, ARNECC, and ATO standards.
Document Integrity (Hash ID):
When a document is stored or signed, we generate a unique digital fingerprint, a Hash ID, that lets you confirm at any time that the document's content is authentic and unchanged.
Auditable Chain of Custody:
Every document interaction, upload, signature, certification, or view, is logged in a permanent, time-stamped audit record, giving you clear evidence for any internal or external audit.
In short, Chekbox shifts compliance from manual checklist management to an automated, auditable digital workflow.
When is the Tranche 2 deadline?
Tranche 2 obligations began 1 July 2026, and AUSTRAC registration was due by 29 July 2026 for most firms already offering these services.
These obligations apply to accountants, lawyers, conveyancers, liquidators, real estate professionals, mortgage brokers, insurance brokers, and many other professional service providers.
Chekbox is the platform built to keep your firm compliant, today.
What does my firm need to do to be ready for Tranche 2?
What Does My Firm Need to Do to Be Ready for Tranche 2?
Tranche 2 obligations are already in effect. Your firm needs a formal, risk-based AML/CTF Program in place. This involves several steps:
Required Compliance Steps
1. Conduct a Risk Assessment:
Formally assess and document the money laundering and terrorism financing risks specific to your business, your clients, and the services you provide.
2. Develop an AML/CTF Program:
Create and maintain a written, senior management approved AML/CTF Program tailored to your risk assessment, including policies for Customer Due Diligence and record-keeping.
3. Appoint an AML/CTF Compliance Officer:
A fit and proper person at management level must be designated to oversee compliance and liaise with AUSTRAC.
4. Strengthen CDD and Ongoing Monitoring:
Implement processes for initial identity verification, enhanced due diligence for high-risk clients, and ongoing monitoring of client relationships.
5. Staff Training and Reporting:
All relevant staff need ongoing training on AML/CTF obligations, and your firm needs systems for mandatory reporting, including Suspicious Matter Reports, to AUSTRAC.
How Chekbox Helps
Automated CDD:
Our system automates initial and ongoing customer due diligence, providing verified records that satisfy AUSTRAC requirements.
Audit-Ready Records:
Secure, centralised, unalterable record-keeping for all verification and client data, kept for the required period.
Reduced Risk:
A compliant platform for identity verification, document integrity, and secure record management significantly reduces your firm's exposure and demonstrates a genuine commitment to compliance.
Act now. Chekbox is built to help your firm move through these obligations, not leave you to work through them alone.
Is Chekbox Compliant With Australian AML/CTF Requirements?
Yes. Our Identity Verification system ensures full compliance with AUSTRAC's AML/CTF requirements for Customer Due Diligence and record-keeping. We also meet standards required by the Australian Taxation Office and ARNECC for conveyancing and property transactions.
Document Security & Signing
How do I use Chekbox to ensure a document has not been tampered with?
Chekbox uses cryptographic hashing to provide tamper-proof validation, checking a document down to the smallest detail. The process runs automatically whenever you need to rely on a document.
The Digital Fingerprint Is Created
The moment a document is stored or signed, the system instantly generates a unique cryptographic hash, mathematically tied to every character in that file. This Hash ID is stored securely, creating an unalterable, time-stamped record of the file's original, authentic state.
The Document Is Validated
To verify a document, select the Validate function in Chekbox. The system instantly calculates a new hash for the document's current state and compares it against the original Hash ID on record.
The Integrity Proof
If the hashes don't match, the document may have been altered or was not put through Chekbox.
This gives your firm clear proof of document authenticity, reducing the risk of fraud and liability.
How do I ensure the person signing a document is actually who they claim to be?
This is Signer Identity Verification, available as an added, paid check when you need to confirm exactly who signed, not something applied to every signature by default.
Identity Matching:
The signer proves their identity using verified documents against AML/CTF standards.
Two-Factor Authentication:
Every signature, verified or not, is secured with a second factor, such as a code sent to the signer's verified email, confirming possession of the verified credentials.
Digital Certificate Creation:
Once identity verification is completed, a unique digital certificate is issued for that specific document, cryptographically linking the signer's verified identity to the signature data.
Audit Trail Evidence:
Every step, from initial verification to the final signature, is logged in a permanent, time-stamped audit trail, recording the signer's IP address, the time of action, and the method of authentication.
This combination of identity proofing and cryptographic linking gives the signature real legal weight and confidence in the signer's true identity, whenever it's added.
What happens to a document's security once it's signed?
Documents signed through Chekbox are highly secure. The executed document's digital fingerprint is recorded the moment signing is complete, creating a permanent, unalterable record of the signed agreement and removing future disputes about the document's content.
Can Chekbox detect if a document has been edited?
Yes. Our Tamper-Proof Validation feature detects even the smallest change, down to a single character, by comparing the document's current hash against the hash recorded. If the hashes don't match, the document is not recognized as a Chekbox-secured document.
What is the legal validity of your e-signatures and certifications?
Our electronic signature process is legally recognised in Australia. For matters where you need it, signatures can also be tied to a verified identity rather than just an email address, at an additional cost per check. Our digital certification function separately allows qualified staff to create officially recognised true and correct copies.
Platform, Integrations & Support
Is Chekbox a cloud-based solution, and how does that affect accessibility?
Yes, Chekbox is a secure, cloud-based platform. This allows qualified staff to securely access and manage documents from anywhere, on any device, desktop, tablet, or mobile, with permissions fully controlled. This flexibility suits modern, hybrid professional workforces.
Can Chekbox integrate with my existing practice management or CRM software?
We understand the need for seamless workflows. Chekbox is designed with integration capabilities and APIs to connect with popular practice management systems and CRM tools, so client data flows without disruption to how your team already works.
What kind of training and support is available for my team?
We provide comprehensive support and training to help your team adopt Chekbox quickly, including dedicated implementation assistance and direct access to our customer service team by phone and email.
Onboarding
How long does it take to onboard a new client using the system?
Our Automated Onboarding and Smart Forms feature significantly reduces intake time. Because data from identity verification and client forms is automatically populated into the client file, firms see a real reduction in manual entry time, speeding up client engagement.
Do we have to design our own client forms?
No. You can use our standard compliance templates or create fully customised questionnaires tailored to your practice area. Our smart forms help you collect the necessary, relevant data, improving both efficiency and client experience.
Pricing & Billing
What is the contract length for Chekbox, and are there hidden fees?
There's no lock-in contract with Chekbox. Plans are billed monthly, so your firm can scale up, scale down, or adjust as your needs change.
Pricing is straightforward: your monthly plan covers your core usage, with clear limits shown upfront on the pricing page, no hidden charges.